Hotels
Your hotel, handled.
The only guest you still worry about is the one who doesn’t respond.
Where you are now
The ground is shifting.
Everything that worked for your hotel for twenty years is under pressure at once. Staff costs keep rising. Finding new people takes longer. The rules and paperwork multiply. Around you, colleagues are selling or closing. Not because the guests stopped coming — but because the operation became harder to sustain every year. You’re working harder than ever just to stay where you are.
Your time goes to routine.
“What’s the wifi password?” “Where can I park?” “Can I check in early?” You answer them with a smile — ten times a day, fifty times a week. Then the late arrival who calls at 10 PM. The Booking.com message that needs a reply within the hour. None of it is hard — but it never stops. And at the end of the day, you wonder where your time actually went.
A different perspective
“Hospitality was always about being there for your guest. But a new generation of travelers doesn’t want you there — they want to handle things themselves, on their own terms. Your loyal guests still expect a warm welcome. Now you need to deliver both — without doubling your workload.”
— Harry, founder of Lobbiq
Three operating models
Choose the level of automation that fits your hotel.
Lobbiq supports all three. Which one you run is your decision — and it can change with the season.
Model A — Fully Unmanned
Suitable for
Apart-hotels, vacation rentals, efficiency-focused boutiques
Staff needed
1 remote manager monitoring dashboard
- ✓Online check-in + contactless entry
- ✓Self-service portal + remote response
- ✓External housekeeping with portal access
- ✓Automated payments
Model B — Minimal Skeleton Crew
Suitable for
Boutique hotels wanting personal touch with efficiency
Staff needed
1–2 housekeeping + 1 remote manager
- ✓Contactless check-in (staff available if preferred)
- ✓Mix of self-service + on-call staff
- ✓Remote-managed housekeeping via app
- ✓Fully automated payments
Model C — Hybrid Operations
Suitable for
Properties transitioning to automation
Staff needed
Significantly reduced from traditional
- ✓Staffed desk during peak hours, contactless after
- ✓Staff during day, self-service at night
- ✓Traditional team with app-based coordination
- ✓Mix of automated + traditional payments
What changes
Five things Lobbiq does for your hotel.
Not what your guests see — but what changes for you.
Smart locks & keyless arrival
Codes are generated per booking and expire at checkout. Your guest walks in; you're told when they do. No handover, no lost keys, no late-night lockouts.
Replaces: Physical keys, keycards, manual code management, waiting at the door.
Welcome message delivery
Every guest gets the right information at the right time — directions before arrival, door codes on check-in day, house rules on the first evening. Automatically, in their language.
Replaces: Manually sending welcome emails, copy-pasting WhatsApp messages, forgetting someone.
One inbox, every channel
Email, WhatsApp, SMS and voice land in one thread, already matched to the booking. You reply once; the guest gets it wherever they wrote.
Replaces: Checking four apps, losing track of who said what, messages falling through the cracks.
Guest portal
They stop asking you the same four questions. Wifi, directions, breakfast, house rules, local tips — all on a link that opens on any phone, in the guest's own language.
Replaces: Printed folders, loose QR codes, paper breakfast forms, repeated questions.
Payments
City tax, extras and deposits are handled before or during the stay. Guests pay from the portal; you see it in your dashboard. No cash, no chasing.
Replaces: Cash at the desk, manual invoicing, chasing payments after checkout.
The 10 PM call
The phone rings. Nobody has to be sitting next to it.
Calls reach whoever is on duty, wherever they are — and they pick up already knowing who’s calling. No robot answers; none is claimed. Your people do that. Lobbiq’s job is making sure the call finds them, and that whatever happens — answered, missed, or a voicemail at 2 AM — it lands in the same thread as that guest’s messages. Not in a separate voicemail system nobody checks.
They know who it is before they say hello
A short announcement plays before the call connects, carrying the caller’s details. Your staff pick up already in the conversation, instead of opening with "who’s speaking?"
Who’s on tonight is a setting, not a memory
A weekly rota per person per day, or a one-click switch when the pattern is informal. Whoever holds the line shows in the header on every screen. Nobody has to remember it’s their night.
No call disappears
If the person on call doesn’t answer, the next one rings. If nobody does, voicemail takes it and the guest gets a message back automatically. You see the calls that came in while nobody was looking. A guest locked out at midnight presses 9 and skips the chain.
Guests hear their own language
After hours the greeting plays in the caller’s own language, picked from their country code, across five. Time-of-day aware, so nobody gets "good morning" at midnight.
Every call is logged, so volume by hour and by day stops being a guess and becomes a staffing input.
Housekeeping
Whichever model you run, the rooms still turn over.
Fully unmanned, skeleton crew or a full team — the board works the same way, and it’s the same board whether the people cleaning are yours or a company you contract.
The list writes itself
Tasks come from the reservations. Checkout cleans, stayovers, the lot — nobody sits down at eleven at night to write tomorrow’s board.
Your team or theirs, same board
In-house housekeeping and a contracted cleaning company work in the same system. A company gets its own account and sees only the rooms you assign it — never your guest data.
Checklists, not memory
Each task carries its own list, with the required items marked. Issues and minibar go in from inside the room, when they’re noticed — not from memory at the end of a shift.
You see it without asking
Progress updates as work completes. No walking the corridor to find out what’s ready, no ringing the team to ask how far along they are.
Guest choice
Self-check-in or meet & greet. Your guest decides.
Lobbiq sends a WhatsApp before arrival with two options. Guests tap their preference. Most choose to walk straight in. For those who want a personal welcome — you know in advance.
How it works
- 1
Guest receives WhatsApp with welcome message and personal webapp link
- 2
Message includes two options: self-check-in or meet & greet
- 3
Guest taps their choice — you see it in the dashboard
- 4
Self-check-in: door code activates, guest walks in. Meet & greet: you’re ready when they arrive
Short messages. No chatbot.
WhatsApp delivers what matters — access and a link to the guest portal. The portal carries the detail: property info, upsells, breakfast, everything. In the guest’s own language. No chat threads. No push campaigns.
At Boutique Hotel Margretha, where both options are offered on every arrival, eight in ten guests take the door code.
| Traditional | With Lobbiq | |
|---|---|---|
| Arrival | Wait at front desk | Walk straight to room |
| Room key | Physical key or card | Phone + PIN backup — never locked out |
| Services | Call reception for services | One-tap requests with status tracking |
| Breakfast | Paper breakfast form | Per-person digital ordering |
| WiFi | Ask for WiFi password | One tap in the guest portal |
| Checkout | Checkout queue, return key | Close the door and leave |
| Night messaging | Guest messages at 2 AM — nobody responds until morning | AI responds in their language, staff reviews next day |
| Payments | No way to collect payment without front desk | Send a payment link by WhatsApp, SMS or email — zero commission |
What it costs
One price. No hidden fees.
A base per property, then per room or unit. No commission, no per-seat charges, no setup costs. Add smart locks, AI or advanced housekeeping modules only when you need them.
See pricing →How it starts
You don't need to change everything at once.
We set it up with you. You're not left with a login and a manual.
A conversation, not a sales pitch
Tell us what you run and how it works today. We'll tell you honestly what fits and what doesn't.
We connect your booking system
Lobbiq links to your PMS and starts pulling reservations. You don't migrate anything — your existing workflow stays.
Your first guest checks in without you
Door codes, welcome messages and the guest portal go live. You watch your phone and see it happen.
Not sure whether your property fits?
Tell us what you run and how it's staffed today. We'll tell you honestly whether this works for it — and where it doesn't.
Book a conversation with Harry →